In conjunction with our Cookie Policy and any other written information we may have
furnished you with prior to confirming your reservation, and in situations where your
holiday is reserved via our website, these Terms & Conditions (henceforth referred to as
the "booking conditions") shall govern your agreement with Fareforyou LTD, registered
under number 13820673 with its principal place of business located at Unit 313,
Enterprise Centre, 50 Cambridge Rd, Barking IG11 8FG, United Kingdom.
Please carefully read these Booking Conditions before making any bookings or
contacting Fareforyou. In these Booking Conditions, references to "you" and "your" refer
to all persons named on the booking (including anyone who is added or substituted at a
later date) or any of them.
By making a booking, you agree on behalf of all persons detailed on the booking that
he/she:
Where we sell a single component travel service to you such as flight, hotel or car hire only, we act as an agent in respect of all such bookings and Section A applies to all such bookings. We do not provide any financial protection for single component bookings except for some flights which are protected by our Air Tour Operator’s Licence (“ATOL”). Not all of our flight-only sales are ATOL protected: where we sell and issue tickets as an authorised airline ticket agent, no ATOL protection applies. We will tell you when you are purchasing an ATOL protected flight and you will be issued with an ATOL certificate.
Where we combine and sell two or more different types of
travel services to you for the purpose of the same trip or holiday, such as a flight and
hotel or hotel and car hire, so as to create a package holiday, your contract(s) will be
with the supplier(s) or principal(s) on behalf of whom we act as agent, but we will accept
responsibility for the performance of those contracts as a package organiser in
accordance with the Package Travel and Linked Travel Arrangements Regulations 2018
(“Package Travel Regulations”) and arrange financial protection for your package.
Note: if, after selecting and paying for one travel service, you then book additional travel
services for your trip or holiday via our company, you will NOT benefit from the rights
applying to packages under the Package Travel Regulations, and we will not be
responsible for the performance of individual travel services.
party: Please note that occasionally we sell a package
organised by a tour operator/principal acting as their agent. In that event, the tour
operator/principal is responsible to you for your package and your financial protection,
and we act only as an agent. Where a flight is included in the tour operator/principal’s
package, the package will be protected by their ATOL, and the ATOL holder’s name and
ATOL number will be detailed in your booking confirmation.
For all correspondence pertaining to customer services or reservations, please address
them to the following address: Customer Services, Fareforyou, Unit 313, Enterprise
Centre, 50 Cambridge Rd, Barking IG11 8FG, United Kingdom; alternatively, you may
send an email to contact@fareforyou.co.uk.
When making your booking, we will arrange for you to enter into a contract with each of the third-party supplier(s) of your travel arrangements (such as tour operator, airline, cruise operator, accommodation provider, car hire provider and transfer provider) as specified on your booking confirmation. Your contract comes into existence once we issue the booking confirmation.
Your booking with us is subject to these Booking Conditions and as well as those of the third party suppliers who have their own terms and conditions which govern the services they provide, and you’ll be bound by these. In the event of any conflict between a supplier’s terms and conditions and these booking conditions, the supplier’s term or condition that conflicts with ours will take precedence unless it is deemed under English law to be invalid or unenforceable, in which case the relevant term or condition in our Booking Conditions will prevail. Some of our suppliers’ conditions may limit or exclude their liability to you and, because they’ll apply to your contract with us, may also limit or exclude our liability to you. Suppliers’ terms and conditions are often subject to international conventions too, which limit their (and our) liability. Copies of the relevant supplier’s terms and conditions and any applicable international conventions are available on request.
As an agent, we accept no responsibility for the acts or omissions of the suppliers or for the travel services provided by them unless we are the organiser of your package holiday under the Package Travel Regulations, in which case we will accept responsibility for those travel services in accordance with Section B of these Booking Conditions.
Many of the arrangements which we help you organise result into "Packages", as this word is defined in the Package Travel and Linked Travel Arrangements Regulations 2018 (“Package Travel Regulations”). A Package will exist if you are resident within the European Economic Area (EEA) and you book a combination of at least two of the following Travel Services in a single booking with us, where the arrangement covers a period of more than 24 hours or includes overnight accommodation.
In the case of where you are buying a mixture which involves 'other tourist services' and only one of (a), (b), or (c) above, then this will only be a Package if the 'other tourist services':
Meanwhile, once you book a Package, we will continuously be acting as an agent or sub-agent in the way described above. For this reason, you will still be entering into different contracts with the Service Provider(s) or principal supplier(s) of each specific Travel Service. This is regarded as a “Multi-Contract Package” in your ATOL Certificate.
Please understand that Packages on our site are not identical to conventional pre- packaged holidays where the Travel Services are customarily pre-selected by a tour operator or travel company. Through our booking platform, you will be responsible to select each Travel Service yourself. Together, your selections and contracts with the Service Providers form a Package.
However, because we help you organise the Package, the Package Travel Regulations (PTR) require us to assist you in specific situations, which we will do as outlined in these Terms and Conditions.
Bookings may be made online on our website www.fareforyou.co.uk, or by telephone at 0203 995 8555 or in person at our agency premises. All bookings are subject to availability at the time of booking. We do not guarantee that any of the travel services that we advertise, including on our website, will still be available at the time of booking, and once you have made a booking request, we will confirm the availability of your chosen travel services to you.
Where you book online, the order summary email sent to you is NOT contractual acceptance of the supplier’s ability to provide these travel services; it is an acknowledgement that we have received your offer, and should the travel services be available as detailed on our website then we will issue to you a booking confirmation which is when your contract with us comes into existence, and you have entered into a legally binding agreement to purchase those travel arrangements subject to the supplier’s terms and conditions and these Booking Conditions.
It is your responsibility to ensure that all names listed in the booking confirmation are accurate as per the passports of the travellers in your party and that the travel itinerary accords with your requirements. Changes are rarely possible once flight tickets and other travel documents are issued, and alterations may incur additional charges. See Clause 6 regarding amendment fees and cancellation charges.
On receipt of all travel documents, please check whether the details such as names, dates and timings are accurate and advise us immediately if there are any errors or omissions. Also, please note that all flight tickets or any product supplied are non- refundable, non-changeable and non-transferable unless otherwise stated.
Financial protection: When you buy an ATOL-protected flight from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and whom to contact if things go wrong. You will be advised at the time of booking whether your flight is ATOL protected, and if your flight is protected, you will be issued with an ATOL certificate.
Not all of our flights are ATOL protected: some flight-only sales are sold by us as agents for the airline.
Availability: Seat availability and pricing are at the airline’s discretion. Flight times shown are provisional and may be subject to change as per the airline’s booking conditions. Most airlines stipulate that bookings are non-refundable.
Fares: Airfares can increase quickly after the initial quotation, so please make payment within 1 hour of your booking having been confirmed in order to guarantee the fare offered. If your fare has changed by the time you make payment, you will have a right to cancel and claim a full refund if you do not want to proceed with the booking.
Indirect flights: Please note that some flights may be indirect and fly via other airports. Where an indirect flight is offered, full details of any flight stopovers will be made clear to you at the time of booking.
Baggage allowance: The free baggage allowance offered to the passenger differs significantly from airline to airline and depending on the route. Our prices include the standard baggage allowance allowed by the airline. The allowance you are entitled to will be shown in the booking conditions of your airline. Some airlines may allow additional luggage to be added after the booking – this depends on the terms and conditions of the individual airline to which you should refer.
Certain airlines consider holding luggage to be an optional extra. When you are booking with an airline that does make a charge for holding luggage, it is not included or displayed in our headline prices, and the option to add this extra facility will be offered to you at the time of booking. Should you choose not to take any hold luggage on your trip, then you will receive the standard hand luggage allowance as detailed in the airline’s booking conditions, which is normally between 5 and 10kgs, but please check your booking confirmation which will specify the hand luggage allowance. Bags must be no larger than the dimensions allowed by the airline in question for carry-on luggage. For further information, please refer to the airline booking conditions.
Please note many countries, including the UK, have imported food, plant and animal products. You should ensure that you do not carry any restricted items.
Check-in: Check-in procedures are included in the booking confirmation email we send to you. Some airlines will require this check-in to be carried out online; where this is required, failure to check in online will result in check-in fees at the airport which you will be liable to pay for. It is your sole responsibility to follow the airline’s check-in procedures and to check-in in at a good time for your flight. Tickets cannot be refunded or changed because of a no-show or late check-in at the airport. To allow adequate time for security and check-in procedures, we recommend that you arrive at the airport 3 hours before your departure time. Check-in counters generally close 60 minutes prior to departure.
Amendment and cancellation: Most flight bookings are non-refundable by the airline, and any amendment or cancellation will incur charges. As we are your booking agent, please contact us in the event of any amendment.
The price of your holiday includes all taxes and additional fees, charges, and costs that are known at the time of your booking. Where such additional taxes, fees, charges, and costs cannot be calculated prior to you making a booking, you will be given an indication of the type of additional costs that you may still have to bear.
In order to book your chosen travel arrangements, you will be required to pay an instalment/deposit on account of the full price or the full balance at the time of booking depending on when you make your booking relative to the travel departure date. You must also pay any applicable insurance premiums and booking fees.
If only a part payment is made, the balance must be paid on or before the due date that we stipulate in your booking confirmation. Failing to do so may result in the cancellation of the booking by the principal(s) or supplier(s) and may incur cancellation fees set out in their terms and conditions.
Note: Except where otherwise advised or stated in the terms and conditions of the supplier concerned, all monies you pay to us for travel arrangements will be held on behalf of the supplier/principal concerned, with the exception of bookings protected by an ATOL. Any money paid to us in respect of a booking protected by an ATOL is held by us on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to our obligation to pay it to the ATOL holder for so long as the ATOL holder does not fail financially. If the ATOL holder does fail financially, any money held at that time by us or subsequently accepted from the consumer by us is and continues to be held by us on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to the ATOL holder.
We can change your holiday price after you’ve booked, only in certain circumstances:
Cancellations: You may cancel your booking at any time. Cancellation requests must be sent to us in writing to Customer Services, Fareforyou Ltd, Unit 313, Enterprise Centre, 50 Cambridge Rd, Barking IG11 8FG, United Kingdom, or by email to customerservice@fareforyou.co.uk, by the lead name on your booking, and it will not take effect until received by us. Upon receipt of your cancellation request, the principal(s) or supplier(s) may be entitled to charge a cancellation fee as specified in their terms and conditions. Cancellation fees may be as much as 100% of the total price of the travel service, depending on when cancellation occurs. Bookings are usually non- refundable unless stated otherwise, any time after the date of booking. In addition, as we incur administration costs in processing your cancellation request, we charge an administration fee per passenger.
Amendments: If you want to amend any aspect of your booking, you must notify us in writing by post at Customer Services, Fareforyou Ltd, Unit 313, Enterprise Centre, 50 Cambridge Rd, Barking IG11 8FG, United Kingdom, or email customerservice@fareforyou.co.uk. We cannot guarantee that an amendment can be made after your booking is confirmed, and this will depend on the terms and conditions of the supplier(s) of the travel service(s). Other than in respect of a request to increase the number of persons in your party/booking, you would need to pay an amendment fee per passenger, together with the airline/supplier amendment charges (if any). If you have taken out travel insurance, you may be able to claim any cancellation and amendment charges under your policy.
We strongly recommend that you take out sufficient travel insurance in order to cover you and your party, and many of the principals or suppliers of the travel services that we sell require you to do so as a condition of booking with them. In addition, certain destinations have made it compulsory to take out travel Insurance – we will advise you where insurance is compulsory. We recommend that your insurance policy covers you, as a minimum, against the cost of cancellation by you; the cost of medical assistance (including repatriation) in the event of an accident or illness; loss of baggage and money; and other expenses.
Flight only: We provide financial protection for some (but not all) of our flight-only services by way of our Air Travel Organiser’s Licence number 12362, issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, TH6 0YR telephone 0333 103 6350, email claims@caa.co.uk. When you buy an ATOL-protected flight from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and whom to contact if things go wrong.
Note: Flights that we sell as authorised ticket agents for the airline are not protected. We will tell you at the time of booking if your flight is ATOL protected and issue you with an ATOL Certificate. If you do not receive an ATOL Certificate, your flight will not be ATOL protected.
Flight package: Where we sell a flight package as an agent for the organiser, you will be protected by the organiser’s ATOL, and the ATOL holder’s name and number will be detailed in your booking confirmation. Where we sell a flight package as an organiser, please refer to Clause 5 of Section B, which will apply. Where your flight is ATOL protected, the suppliers of the services you have bought, or we will provide you with the services you have bought (or a suitable alternative). In some cases, where neither we nor the supplier can do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances, the alternative ATOL holder will perform those obligations, and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases, it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer, where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit, you assign absolutely to those Trustees any claims which you have or may have to arise out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body if that other body has paid the sums you have claimed under the ATOL scheme.
Non-flight package: Where we act as an agent for a package organised by a third party, we will advise you of the financial protection arranged by the organiser in the case of the organiser’s insolvency. We are only responsible for arranging financial protection for your package where we are the organiser.
Upon receipt of full payment for your booking, all travel documents (e.g., tickets and insurance policies) will be dispatched to you via email or postal service within 48-72 hours. However, in the event of an exceptionally late booking, documents may be delivered within 24 hours. We shall not be liable for any loss of documents that may occur after they have been mailed to you, unless such loss is attributable to our own negligence. Should it be necessary to reissue tickets or other documents, you shall be responsible for covering all associated costs. The deadline for reissuing documents is seven days prior to departure. If necessary, you may request alternative delivery methods, such as courier service; however, this will incur your own expense.
It is your responsibility to inform us of any medical conditions and reduced mobility before you book so that we can ensure the suitability of your trip for your particular needs.
Although we can provide general information about the passport, visa (including approximate time to obtain) and health formalities in your destination countries, it is your responsibility to check, fulfill and confirm your own specific circumstances with the relevant Embassies and/or Consulates and your doctor as applicable. Requirements do change, and you must check the up-to-date position in good time before departure.
Please take special note that for all air travel within the British Isles, airlines require photographic identification, either a passport or driving licence.
Passports: Most countries now require passports to be valid for at least 6 months after your return date.
Visas: In some countries, a transit visa is required to pass through the country with connecting flights. We will advise you if a transit visa is required for your travel. Please also check the UK government foreign travel website for the most up-to-date information on visa entry requirements at www.gov.uk/foreign-travel-advice.
An ESTA visa is a necessary requirement for all USA-bound travel as well as transiting the USA; an ETA visa is a necessary requirement for all Australia-bound travel as well as transiting Australia. Please check if your flight has an alteration involving two separate airports with the path; it is your duty to arrange the transfer to the correct airport and to arrange a transit visa if applicable. Special conditions apply for travel to the USA, and all passengers must have individual machine-readable passports. Please check www.uk.usembassy.gov. For European holidays you should obtain a completed and issued form EHIC prior to departure. Non-British passport holders, including other EU nationals, should obtain up-to-date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.
Security: Up-to-date travel advice can be obtained from the Foreign and Commonwealth Office; visit www.gov.uk/travelaware. See Clause 17.
Children: Additional documentation is usually required by airlines in relation to children travelling without their parents or unaccompanied, so this must be notified to us in advance. We will not be responsible for any refusal to embark or delay due to any failure to obtain the requisite documentation.
Pregnancy: Most airlines reserve a right to refuse embarkation to a woman who is in advanced pregnancy. Accordingly, please tell us at the time of making your booking if you or someone in your party is pregnant (or becomes pregnant before departure) so that we can check the policy of the relevant airline and advise you accordingly. A medical certificate from a doctor confirming fitness to travel may be required. We do not accept responsibility for anyone who is refused travel due to pregnancy if we have not been notified of the pregnancy or if the advice we have given has not been followed. We do not accept any responsibility if you cannot travel or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any such requirements or formalities. Please keep in mind that entry and visa requirements can and may change at any time, and it is your responsibility to ensure that you have the correct visa and that you satisfy the local medical requirements. Fareforyou is not liable for any delays or changes to your travel plans caused by incomplete or incorrect travel documents. Click here for more information.
Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking at the. It may be necessary to reconfirm your flight with Fareforyou prior to departure. Please ask us for your airline contact details so that you can check directly with the airline, if necessary, for any changes to the scheduled itinerary and reconfirm your flight at least 72 hours before your outbound flight. You should take note of any reference number or contact name when reconfirming. If you fail to reconfirm, you may be refused permission to board the aircraft, and you are unlikely to receive any refund.
All passengers arriving in the UK and passing through the UK border must fill out a Passenger Locator Form 48 hours prior to arrival into the UK.
Passengers may be required to take a PCR test several days before their flights, depending on the destination, and passengers are advised to contact the relevant embassy to obtain the latest requirements prior to travel.
In our capacity as agent, we will assist you with any complaints, and you may contact our Customer Services at complaints@fareforyou.co.uk or by post to Customer Services, Unit 313, Enterprise Centre, 50 Cambridge Rd, Barking IG11 8FG, United Kingdom. However, as the contract(s) for your travel arrangements is between you and the principal(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them in the first instance. If you have a problem with your travel arrangements whilst, on holiday, this must be reported to the principal/supplier/their local supplier and the travel agent immediately. If you fail to follow this procedure, there will be less opportunity for the principal/supplier to investigate and rectify your complaint. As a result, the amount of compensation you may be entitled to may be reduced, or you may not receive any at all.
If you wish to complain when you return home, please write to the principal/supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will, of course, assist you with this if you wish - please contact Customer Services at complaints@fareforyou.co.uk. If the matter cannot be resolved and it involves another ABTA Member or us, then you have the option to use ABTA’s ADR scheme, approved by the Chartered Trading Standards Institute, see www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at www.ec.europa.eu/consumers/odr/. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved.
Your contract is with the supplier/principal, and its booking conditions apply. As an agent, we accept no responsibility for the actual provision of the travel arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the travel arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we earn on your booking (or the appropriate proportion of this, if not everyone on the booking is affected).
We do not exclude or limit liability for death or personal injury that arises because of our negligence or that of any of our employees whilst acting in the course of their employment.
Note: Where we are the organiser of a Package under the Package Travel Regulations, we will accept responsibility for that package as an organiser, and the additional terms and conditions in Section B will apply
Except where otherwise expressly stated in these Booking Conditions, we will not be liable or pay you compensation if our contractual obligations to you are affected by unavoidable and extraordinary circumstances beyond our (or a supplier’s) control, the consequences of which could not have been avoided even if all reasonable measures had been taken (“Unavoidable and Extraordinary Circumstances”). For the purposes of these Booking Conditions, unavoidable and extraordinary circumstances include, but are not limited to, warfare and acts of terrorism (and the threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport, air traffic control strikes, flight cancellations and all similar events outside our or the supplier(s) control.
Brexit Implications: please note that certain travel services may be affected as a result of the United Kingdom’s decision to leave the European Union. This could include an unavailability of certain flight routes, access to certain ports and airports and changes to the visa requirements of British citizens travelling to, within or through the EU. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as unavoidable and extraordinary circumstances in the terms set out above, and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation.
All ratings are as provided by the relevant supplier or are our own average ratings based on our industry knowledge and customer feedback. Our own ratings are clearly marked and are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given. We have made reasonable efforts to establish the official rating of the accommodation and include this within the description of the accommodation on our website.
All descriptions and content on our website or otherwise issued by us are done so on behalf of the supplier in question and are intended to present a general idea of the services provided by the supplier. Not all details of the relevant services can be included on our website. All services shown are subject to availability. If you require any further details, in respect of any travel arrangements or any other services, please contact us.
You are responsible for making yourself aware of Foreign Office advice with regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly (see https:www.gov.uk/travelaware). Advice from the Foreign Office to avoid or leave a particular country may constitute an Unavoidable and Extraordinary Circumstance under Clause 14 above.
It is anticipated that you maintain an orderly and appropriate demeanour while ensuring that the enjoyment of others is not interrupted. In the event that the supplier, principal, or another person in a position of authority determines that your conduct or that of a member of your party is likely to cause distress, danger, annoyance, property damage, or a delay or diversion in transportation, the supplier reserves the right to immediately terminate your reservation without further liability to you. Loss and/or damage resulting from your actions may also be your responsibility to compensate for, and you and each member of your party will be held jointly and individually liable for such damages and losses. Prior to departure, full payment for any such losses or damages must be made directly to the supplier/principal. You will be liable for any claims (including legal fees) subsequently brought against us as a result of your actions, in addition to any expenses we accrue in pursuing a claim against you, in the event that payment is not received. We do not bear liability for the conduct or demeanour of other guests or individuals who are unrelated to your reservation or to our organisation.
As part of your booking information, we will need you to provide us with personal information such as name, email address, telephone number, passport number and other identifying information. We may also need to collect special category information that you provide, such as health and medical information, details of any disabilities, or religion.
We will process your personal information, including special category information, for the purpose of making your booking and pass this to the relevant suppliers of your travel arrangements or other persons who are a part of the provision of your travel services, as necessary to arrange your travel. Further, if required by any authorities or as required by law, the information may be provided to public authorities such as customs or immigration. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, we will need to send this information to the US Customs and Border Protection for the purposes of preventing and combating terrorism and other serious transnational crimes. If you travel outside the European Economic Area, we will pass your data to suppliers outside of the EEA in compliance with the requirements of the General Data Protection Regulation as regards such transfers.
In making this booking, you understand that the personal information that you provide in your booking form may be shared with suppliers and any person required to facilitate your travel arrangements.
We are a member of ABTA, membership number Y-----, P----. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found at www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at www.ec.europa.eu/consumers/odr/. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved.
There may be certain conditions under which certain service charges apply to the services that we offer.
A 10% surcharge will be deducted from the total payment at the conclusion of the handling process if you proceed with financial reimbursement claims and payment disputes to recover the cost of your vacation/flight or any additional compensations from Fareforyou Ltd sources other than the one mentioned.
If any member of your party is prevented from traveling on their Package, that person(s) may transfer their place to someone else, subject to the following conditions:
In the event that Unavoidable and Extraordinary Circumstances (as defined in Clause 14 of Section A) occur at your vacation destination or in the area around it and significantly affect the performance of the Package or significantly affect transport to the destination, you have the right, if we have arranged a Package for you, to cancel your Package prior to departure without incurring a cancellation charge. Under these conditions, we will reimburse you in full for the money you have paid, but we won't be responsible for any further payments to you. Please be aware that in these cases, you will only be able to cancel if the Foreign and Commonwealth Office issues an advisory against visiting your destination or the area immediately surrounding it.
If the supplier makes an insignificant change to your travel arrangements, we will make reasonable efforts to inform you as soon as reasonably possible if there is time before your departure, but we will have no liability to you. Examples of insignificant changes include alteration of your outward/return flights by less than 24 hours, changes to aircraft type, changes of accommodation to another of the same or higher standard, changes of carriers or minor changes to services available at the hotel. Please note that carriers such as airlines may be subject to change. Occasionally the supplier/principal may have to make a significant change to your confirmed travel arrangements. Examples of “significant changes” include the following when made before departure:
If the supplier/principal has to make a significant change or cancel your travel arrangements, we will tell you as soon as possible, and if there is time to do so before departure, we will offer you the choice of:
You must notify us of your choice as soon as possible and within the period that we give you for acceptance. If we do not hear from you within that time, we will contact you again to request a notification of your choice. If you fail to respond again, we may treat the booking as terminated and refund your payment of the affected component. If you choose to cancel following notification of a significant change, we will provide a full refund of any travel insurance premiums paid to us if you are unable to transfer or reuse your policy.
Liability as organiser: Where you have booked a package where we are acting as an organiser under the Package Travel Regulations, although we still act as an agent for the supplier/principals of your chosen travel arrangements, and your contracts will be with the supplier/principals; we will accept responsibility for the travel arrangements making up your package as an “organiser” under the Package Travel Regulations as set out below. As such, we are responsible for properly providing all the travel services included in your Package, as set out in your booking confirmation. Subject to these Booking Conditions, if we (or the supplier/principals) have failed to perform or have improperly performed those travel arrangements and we don’t remedy or resolve your complaint within a reasonable period, and this has affected the enjoyment of your Package, you may be entitled to an appropriate price reduction or compensation or both. The level of such compensation will be calculated taking into consideration all relevant factors such as (but not limited to): you have followed the complaints procedure as described in these Booking Conditions and the extent to which ours or our employees or the supplier/principal’s negligence affected the overall enjoyment of your Package. Please note that it is your responsibility to show that we or the Supplier/Principals have failed to perform or improperly performed your Package if you wish to make a claim against us.
We will not be responsible or pay you any compensation for any injury, illness, death, loss, damage, expense, cost, or another claim of any description if (and to the extent that) it results from:
Limits on liability: If we are found liable under this clause and/or the Package Travel Regulations, we will limit the amount of compensation we may have to pay you as follows:
It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our Supplier/Principal(s) strictly in accordance with the complaints procedure set out in these conditions. Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require. Please note, we do not accept any liability for any damage, loss or expense or other sum(s) of any description: (a) which, on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur; or (b) which relates to any business. We do not accept responsibility for services or facilities which were not included in your booking confirmation or where they are not advertised in our brochure / on our website. For example, any excursion you book whilst away or any service or facility which your hotel or any other supplier agrees to provide for you. Where it is impossible for you to return safely to your departure point as per the agreed return date of your Package due to Unavoidable and Extraordinary Circumstances (see Clause 14 for definition), we shall provide you with any necessary accommodation (where possible, of a comparable standard) for a period not exceeding three nights per person. Please note that the 3-night cap does not apply to persons with reduced mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been notified of these particular needs at least 48 hours before the start of your Package.
Flight Packages: We provide financial protection for all our flight packages by way of our ATOL number 12362, issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.uk. When you buy a flight inclusive Package from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and whom to contact if things go wrong. For further information, visit the ATOL website at www.atol.org.uk. The price of our flight-inclusive arrangements includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. ATOL protection extends primarily to customers who book and pay in the United Kingdom. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier is able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). You agree to accept that in those circumstances, the alternative ATOL holder will perform those obligations, and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases, it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit, you assign absolutely to those Trustees any claims which you have or may have to arise out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body if that other body has paid the sums you have claimed under the ATOL scheme.
If you have booked a Package and, while you are on holiday, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. We will provide you with appropriate information on health services, local authorities, and consular assistance, as with distance communications and finding alternative travel arrangements. Where you require assistance that is not due to any failure by us, our employees, or sub-contractors, we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier/principal, airline, or another transport supplier may, however, pay for or provide refreshments and/or appropriate accommodation, and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees, or charges you incur in the above circumstances if you fail to obtain our prior authorization before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance if the difficulty is caused intentionally by you or a member of your party or otherwise through your or your party’s negligence.
This page contains a detailed & careful laydown of the rules that bind our products and services. Please note that you are legally bound by these terms & conditions & any additional terms and conditions of any Supplier applicable to your booking arrangements by engaging with the information on our website or booking a vacation through us. If you disagree with our terms and conditions, kindly refrain from making a booking with us. Therefore, our terms and conditions should be carefully read and followed before using the content on our website.
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